Frequently Asked Questions
My Account & My Order
Follow these steps to quickly place the order:
1. At Home Page (www.firkky.com) or Top Left corner you can explore the Categories. Select your favorite category and start adding the products in the cart with a single click.
2. After adding products, Click on “My Cart” and proceed to Checkout.
3. You can Checkout by Creating Account/Signin or via Guest User (Fill Correct Shipping Details for Accurate Tracking of your order).
4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.
5. You will receive the Confirmation Email and SMS once the order is successfully placed.
We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
We'll send an email and SMS with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via SMS and email.
You can track your orders here Track Order
If you still have any issues, write to us at support@firkky.com, and your issue will be addressed.
What is Firkky’s Cancellation Policy? :
1. You can cancel the order from My Order section before it's packed.
3. We'll send you a confirmation mail along with the refund details to the registered e-mail address.
Please Note: Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.
Payment Mode
Only for COD orders, you will be levied Cash Collection Charges of ₹25.
We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions.
Please Note: Firkky Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website.
There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.
Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.
Shipping & Tracking
We personally ensure that every delivery from Firkky is processed under excellent condition and in fastest time. We take care of all parameters that ensure your delivery reaches you in a safe and sound state.
The tentative delivery period is 4-5 working days. However, the actual delivery time may vary due to unexpected circumstances.
We provide free shipping on all orders. If you choose COD payment method, there are nominal cash collection chargers i.e. ₹29.
Return & Refund Policy
Firkky has 10 days Return Policy that gives you an option to return the product within 10 days from the delivery date under the circumstances mentioned below. We request you to not use the product and preserve its original condition, tags, and packaging.
Case 1: In case of any issue or defect in the product or Combo products:
Firkky has 10 days Return Policy that gives you an option to return the product within 10 days from the delivery date under the circumstances mentioned below. We request you to not use the product and preserve its original condition, tags, and packaging.
You need to raise a return/refund request
We will create a reverse-pickup. Further, you can place a request for exchange/refund at support@firkky.com
You need to send only the defected products.
Case 2: In case you have placed wrong order:
You need to self-ship the product(s) back to us.
The Reverse pick-up charges will be bared by you.
After the quality check, we will provide a replacement/refund for the same.
Please Note: All exchanges are subject to stock availability. Boxers and Mask (due to hygiene standards) and Custom T-shirts/Mobile Covers are not applicable for return.
We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the 7-10 working days.For queries, you can write to us at: support@firkky.com
Miscellaneous
Go to the “Log In” button then click on 'Forgot Password' option and you can reset the password with the OTP sent on your registered mobile number
Yes, we do accept bulk order.
There is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements featured on our product pages. For any queries please write to us at support@firkky.com
Do not bleach or wash with chlorine based detergent/water; use a mild detergent in moderate quantity instead
Do not iron on stitches, seams, trims or embellishments as high temperatures may cause them to open
Do not soak for more than 20-30 minutes; prolonged soaking may lead to colour loss, eventually weakening the fabric
Do not wring
Do not use hard brushes during hand wash as they may damage the prints
Do not leave the iron on at one place for too long; especially at the neck rib where the elastane may break and loosen the rib
Do not iron directly on prints (in case of printed products)
Machine wash cold
Wash/dry inside out
Fabric subject to initial colour loss; hence wash separately
Tumble dry low
Warm iron needed.
Dry promptly in shade; preferably on a flat surface as hanging may cause measurement variations